Branch Operations Manager

LOLC Microfinance Bank is seeking an experienced and customer-focused professional for the position of Branch Operations Manager at its Sialkot Branch.

The successful candidate will be responsible for supporting and managing day-to-day branch operations while ensuring compliance with the bank’s operational policies, procedures, service standards, and regulatory requirements.

Key Responsibilities:

• Manage and supervise day-to-day branch operational activities.
• Ensure smooth and efficient processing of customer transactions and branch services.
• Monitor branch operations in accordance with internal policies and regulatory requirements.
• Ensure proper maintenance and accuracy of branch records and documentation.
• Support customer service activities and resolve operational issues promptly.
• Coordinate with relevant departments and branch staff to ensure effective service delivery.
• Monitor operational controls and identify potential gaps or discrepancies.
• Support branch management in achieving operational and service-quality objectives.
• Ensure compliance with applicable banking procedures, controls, and regulatory requirements.
• Prepare and maintain operational reports as required by management.
• Supervise and guide operations staff and support their professional development.

Requirements & Qualifications:

• Bachelor’s degree from a recognized institution.
• Relevant experience in branch banking operations, preferably within microfinance or banking.
• Strong knowledge of branch operations, customer service, and banking controls.
• Excellent communication and interpersonal skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage teams and operational responsibilities effectively.
• Strong attention to detail and compliance orientation.